Eric Storch
e-mail: angelknight@storch.org
Web: http://www.storch.org/

QUICK LINKS

Work Experience
Patents
Operating Environments
Databases
Languages and Development Environments
Hardware Platforms
Education

WORK EXPERIENCE

ACCOUNT EXECUTIVE - Handle all external sales and coordinate all support activities with existing customers. Also do web site design and development as well as handle some networking clients on site.

PARTNER - YOUR Services is a full service company with two affiliates:

• YOUR Entertainment - Karaoke and DJ services
• YOUR Computer Consulting - Computer training, web site design and hosting, hardware/software troubleshooting and setup.

The services of Karaoke and DJ are handled primarily by my partner, while all computer services are handled by myself, relying on my prior work experience in the field.

TECHNICAL REPRESENTATIVE - Primary duty involved pre- and post-sale customer site visits to demonstrate, sell, install, train and enable customer success utilizing the Rational Software line of products. Am highly proficient in all aspects of Rational products, including the methodology behind their use.

Performed training, mentoring, consulting and installation of the entire Rational Software product set:

• ClearCase (configuration management)
• ClearQuest (change management)
• RequisitePro (requirement management)
• Rose (visual modeling: data, business and system)
• XDE (development environment)
• Purify, Quantify, PureCoverage (reliability test automation)
• Robot (performance and functional test automation - Windows)
• TestManager (test asset management and test planning)
• preVue-X (performance and functional test automation - UNIX)
• SoDA (software documentation automation)

Performed training, mentoring and consulting of methodology encompassing Rational Unified Process (RUP), object oriented analysis and design, test planning and management, requirements management, data modeling and visual modeling (business and system) using UML.

CUSTOMER SUPPORT ENGINEER - Primary duty involved direct telephone support of INSCI's customer base for the COINSERV COLD product, installation of and training in hardware and software at customer sites, including network and mainframe connectivity. Developed and presented a training class for UNIX, which is still being used within the company. Developed and implemented a new work order procedure for dealing with support issues that are outside of normal customer support contracts.

DIRECTOR OF MIS - Coordinated internal MIS including the Novell (Windows) network, the UNIX network (including token ring), handled the Merlin phone system and physical network/phone connections throughout the office. Was in charge of several related projects:

• Internet connection upgrade to a 56Kb leased line involving all aspects of reassigning IP addresses and setting up of name servers, etc.
• Firewall construction
• Web site construction and associated httpd work
• Anonymous FTP setup

COMPUTER ENGINEER III - Duties included answering customer technical support questions on Bull's ImageWorks product line (imaging, workflow and COLD product), taking a leadership role in developing new client software for customers, maintaining old code, developing and giving training in various specialties, and maintaining existing systems.

COMPUTER ENGINEER II - Answered technical support questions on Bull's DPX/20 product line (IBM RS/6000) as part of defect support, maintained existing systems in a systems administrator role, developed and gave training, and wrote software. Developed a complete call management system using C and Informix. Became conversant in the SEPA development process. Was successfully audited as part of the company's ISO 9000 compliance process.

TECHNICAL SUPPORT REPRESENTATIVE - Primary duty was to answer calls from customers regarding technical support issues. Software products supported and installed included TCP/IP, NFS, Ported NetWare, DOS to UNIX connectivity products and others. System administrator for in-house systems. Wrote a complete marketing information system that takes a customer from being a lead through shipment of product using C and Informix (utilizing ESQL-C).

SYSTEMS AND APPLICATION PROGRAMMER - Created applications for accounting and database administration. System administrator for systems in-house as well as for customers.

PATENTS

1993 - Co-inventor of a remote services product for Bull. Patent has been accepted in both the United States and Europe.

OPERATING ENVIRONMENTS

Windows Vista/XP/2000/NT/Me/9x/3.1x, Linux (Ubuntu, RedHat, Slackware, various others), IBM AIX V3.x & V4.x, Sun Solaris 2.x, Digital OSF, Data General DG/UX, Unisys UNIX, X11, emacs, Mips RISC/OS (BSD UNIX), Bull B.O.S. (UNIX), Bull HVS, UNIX System V3.2 and V4, XENIX, MS-DOS, RSTS/E, CP/M.

DATABASES

MySQL, IBM DB2 (6.x), Microsoft SQLServer (6.x, 7.x and 2000), Oracle (7, 8.x and 9), Informix, SQLAnywhere, Microsoft Access.

LANGUAGES AND DEVELOPMENT ENVIRONMENTS

UML, C++, C#, Java, VisualBasic (both traditional and .NET), C, Pascal, HTML, PHP, JavaScript, SQL, Emacs-Lisp, GW-Basic (DOS), Basic-Plus (RSTS/E), BBX (XENIX-based Business Basic), various assembly codes, some knowledge of FORTRAN, COBOL and SmallTalk.

Rational XDE (WSW, WSAD and .NET versions), Microsoft .NET, IBM WebSphere (WSAD), Microsoft VisualStudio (5.x and 6.x), IBM VisualAge for Java (3.5x and 4.0x), emacs (15.x and up, both Windows and X11 environments), Microsoft FrontPage.

HARDWARE PLATFORMS

PC's, Sun Sparc, IBM RS/6000 (both PowerRISC and PowerPC including SMP), Data General AViiON, Unisys 6000 series, Mips RISC, Bull DPX2, Bull DPS6 & 7, IBM PC/AT, Altos, DEC PDP/11, DEC PDP/8..

EDUCATION

Bachelor of Arts in Computer Science.

References Available Upon Request