My Resume

ERIC STORCH

eric@storch.org

INFORMATION TECHNOLOGY SPECIALIST

Delivery Through Personal Performance and Mentoring

PROFILE

Highly Experienced Senior IT Professional with a record of supporting and developing successful high ROI IS/IT projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked to help improve organizational effectiveness and efficiency aligning the business processes and IT infrastructure to realize cost savings and accelerate performance.

  • Technically savvy and a quick study in emerging technology. Able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any team, ready, willing and able to function in any role necessary to ensure project success and on-time project delivery.

  • Experienced troubleshooter with the ability to understand each individual user’s needs and knowledge level in order to expedite the resolution of any issues the user may be having in a manner which can empower the user with self-sufficiency.

  • A facilitator who thrives in environments requiring not only technical know-how but also the ability to apply that knowledge in an understandable manner.

  • Expert in server management, troubleshooting, system design/implementation, client relationship management and effective business communication.

  • Actively maintain a home network consisting of an Untangle firewall (Open Source Software, Debian-based), two Linux servers (file server, media center and various monitoring applications; both running Ubuntu 11.04) and 5 laptops (Windows XP, Vista and 7). This network runs on a 1Gbps switch with wireless-n for the laptops.

CORE COMPETENCIES

Networking • Hardware • Software • Systems Integration

Training • Infrastructure Development • IT Strategy

Configuration & Change Management • Client Relationship Management

EDUCATION

Bachelor of Arts, Computer Science Knox College Galesburg, IL

TECHNICAL SUMMARY

Operating Environments

Linux (Ubuntu 7-11, RedHat, Slackware, SUSE, various others), Windows 2008 (Server)/7/Vista/XP/2000/NT/Me/9x/3.x, OSX/9, Android, IBM AIX V3.x & V4.x, Solaris 10, 2.x, Digital OSF, Data General DG/UX, Unisys UNIX, X11, emacs, Novell, Mips RISC/OS (BSD UNIX), Bull B.O.S. (UNIX), Bull HVS, UNIX System V3.2 and V4, XENIX, MS-DOS, Digital RSTS/E, CP/M.

Networking Environments

Linux/UNIX, Windows, OSX/9. Firewall infrastructure and installation/configuration (hardware and software implementa­tions). Ethernet (both nBASE-T and coaxial based), Fiber Optic and Token Ring infrastructure, installation, physical cabling and connectivity. Coordination of disparate systems including but not limited to file sharing, email and client-server applications. Strong understanding of TCP/IP, UDP and other OSI model implementations.

Languages and Development Environments

UML, PHP, JavaScript, C++, Java, VisualBasic, C, Pascal, HTML, SQL, Emacs-Lisp, GW-Basic (DOS), Basic-Plus (Digital RSTS/E), BBX (XENIX-based Business Basic), various assembly codes, some knowledge of FORTRAN, COBOL and SmallTalk. WordPress, Various Adobe products (including Acrobat, InDesign, Dreamweaver, PhotoShop, Premiere Pro and others), Rational XDE, IBM WebSphere (WSAD), Microsoft VisualStudio, IBM VisualAge for Java, emacs (Windows, Linux, UNIX and X11 environments).

Eric Storch Page 2

Databases

Postgre SQL (8.x), MySQL (5.x), IBM DB2 (6.x), Microsoft SQLServer (6.x, 7.x and 2000), Oracle (7, 8.x and 9), Informix, SQLAnywhere.

Hardware Platforms

AMD- & Intel-based servers, desktops and laptops/netbooks, Apple (PowerPC- & Intel-based) Mac servers, desktops and laptops, Sun Sparc, IBM RS/6000 (both PowerRISC and PowerPC including SMP), Data General AViiON, Unisys 6000 series, Mips RISC, Bull DPX2, Bull DPS6 & 7, IBM PC/AT, Altos, DEC PDP/11, DEC PDP/8.

PATENT

Co-inventor of a remote services product for Bull HN. Patent has been accepted in both the United States and Europe.

PROFESSIONAL EXPERIENCE

iSafe Technologies, Inc. Solvay, NY 2008-Present
Account Executive

Subject-matter expert accountable for scheduling and coordinating development efforts, on-site visits and support issues for existing customers. Promoted and marketed iSafeTECH’s services to prospective customers, generated quotes and closed deals based on customer criteria. Performed technical work in-house for both internal and customer purposes.

  • Assisted in the process of creating the plan for a new data center, built 3D model for visualization and promotion purposes, developed technical plan with team for electric service, Internet service (working closely with Time Warner Cable Business Services personnel), air flow and cooling.

  • Successfully created new web sites for multiple customers, including custom programming for a database-driven class schedule in PHP and MySQL. Also trained customers in the use of WordPress.

  • Instrumental in moving the company forward with Open Software and finding new uses for such software.

Computer Outlet Oswego, NY 2005-2007
Manager

Accountable for scheduling and coordinating on-site visits, supervising inventory (ordering, maintaining), sales, banking and upholding a consistent level of technical quality with in-house and on-site repairs. One of two technicians doing computer repair and sales. Working independently, handled both on-site and in-house service calls on customer systems and networks.

  • Effectively introduced a methodology ensuring each system coming in-house would get the proper diagnosis and level of care.

YOUR Services Oswego, NY 2003-2008

Partner

Successfully provided computer training, web site design, networking, hardware and software troubleshooting and setup.

Rational Software Lexington, MA 1997-2002

Technical Representative

Subject-matter expert accountable for pre- and post-sale customer site visits to demonstrate, sell, install, train and enable customer success utilizing the Rational Software line of products. Proficient in all aspects of Rational products, including the methodology behind their use.

  • Performed training, mentoring and consulting of methodology encompassing Rational Unified Process, object oriented analysis and design, test planning and management, requirements management, data and visual modeling (business and system) using UML.